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Contacts

We are here to answer your questions. The chart below includes phone numbers and website references for our current plan administrators and providers. To review contact information for members of the JBT Board of Trustees, refer to the About the JBT section of this website.

For… Contact...

General eligibility and benefits coverage questions

Joint Benefit Trust
1-800-JBT-HELP (1-800-528-4357)
www.jointbenefittrust.com

Medical

JBT Medical Plan
Benefits coverage, network providers and facilities, hospital pre-admission review and medical questions

Anthem Blue Cross
1-800-274-7767
www.anthem.com/ca

Kaiser HMO
Benefits coverage, HMO providers and facilities, hospital pre-admission review and medical and prescription drug questions

Kaiser
1-800-464-4000
www.kaiserpermanente.org

PacifiCare HMO
Benefits coverage, HMO providers and facilities, hospital pre-admission review and medical and prescription drug questions

PacifiCare
1-800-624-8822
www.pacificare.com

Prescription Drugs (JBT Medical Plan Participants)

CVS Caremark
Benefits coverage, prescription drug ID cards, mail order, pre-authorization and prescription drug questions

Member Services
1-888-685-7752

Mail Order
1-800-552-8159

Pre-authorization
1-800-294-5979

www.caremark.com

myhealthIQ Program

Health screening and tests, health risk report and annual screening scheduling

JBT Health Matters Office
1-800-284-3926

Healthways
1-866-449-9705
www.myhealthIQ.com

Lifestyle Management Program

Health and lifestyle coaching, health risk report and individual health risk factors

JBT Health Matters Office
1-800-284-3926

Healthways
1-866-577-8211

Chronic Disease Management Program (JBT Medical Plan Participants)

Chronic disease support (provided by registered nurses and dieticians to JBT Medical plan participants who have diabetes, coronary artery disease, heart failure, asthma, and other program covered conditions)

Healthways
1-877-743-6824

Dental

Benefits coverage, network providers, treatment pre-authorization and dental care questions

Joint Benefit Trust
1-800-JBT-HELP (1-800-528-4357)
www.jointbenefittrust.com

Vision

Benefits coverage, network providers and vision care questions

Vision Service Plan
1-800-877-7195
www.vsp.com

Substance Abuse

Confidential substance abuse treatment referral and pre-authorization

Teamsters Alcohol Rehabilitation Program (TARP)
1-800-522-8277

Mental Health (JBT Medical Plan and PacifiCare HMO Participants)

Confidential mental health assessment and pre-authorization

Managed Health Network (MHN)
1-800-528-0646
www.members.mhn.com
(access code: jbt)

Chiropractic Care (JBT Medical Plan Participants)

Chiropractic benefit questions

Landmark Healthcare
1-800-638-4557
www.landmarkhealthcare.com

Life Insurance

Life insurance coverage questions

Joint Benefit Trust
1-800-JBT-HELP (1-800-528-4357)
www.jointbenefittrust.com

Prudential
1-800-524-0542
www.prudential.com

Frequently Asked Questions

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© Joint Benefit Trust. All rights reserved. All other copyrights are reserved by their respective holders.
The information on this website is intended only to provide highlights of the benefits available under the Joint Benefit Trust. Complete information about the Plan is contained in the governing Plan documents and any applicable insurance contracts. In the event of any inconsistency between the information on this website and the official Plan documents, the terms of the official Plan documents will govern. The Joint Benefit Trust reserves the right to amend, modify, or terminate all or part of the Plan at any time.

Page modified on 12/21/10 12:03 PM