Contacts

Health Services & Benefit Administrators (HS&BA)

Claim forms, dental table of allowances, file health claims and appeals, eligibility questions, plan benefit information, Mammography Center Network, Medicare Part D Notice of Creditable Coverage, Request Preauthorization, Summary of Benefits and Coverage, COBRA

800-JBT-HELP (800-528-4357)
Website
JBT Member Portal

JBT Doctor/Facility Helpline – for questions about networks and help finding a provider
833-346-3365

Chronic Disease Management Program
800-284-3926

Anthem Blue Cross

Website

BlueCard WorldWide Service Center
800-810-BLUE (2583) or collect at 804-673-1177

LiveHealth Online (Telehealth / Virtual Care)
888-548-3432
Website

Kaiser Permanente

Member Support
800-464-4000 (English)
800-788-0616 (Spanish)
Website

Appointments and Nurse Advice Line
866-454-8855

CVS Caremark

Pharmacy Benefit Manager
800-294-5979
Website

Customer Care Team
866-475-0056

Preauthorization – for Provider Staff Only
800-294-5979

Dental Benefit (HS&BA)

Network and provider directory, claims and appeals, questions
800-JBT-HELP (800-528-4357)
Website

Vision Service Plan (VSP)

Network and provider directory, claims and appeals, questions
800-877-7195
Website

Landmark Healthcare

Chiropractic network
800-298-4875
Website

Teamsters Alcohol/Drug Rehabilitation Program (TARP)

Substance abuse treatment program
800-522-8277